Consumer Information

The ߣƵ (MSM) desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Complaints regarding any aspect of operations should be filed internally to MSM authorities first, and then, if necessary, to external authorities. Contact information for filing complaints is given below.

MSM fully complies with the federal Family Educational Rights and Privacy Act of 1974 as amended (20 U.S.C. § 1232g; 34 CFR Part 99), which gives students access to their educational records. Individuals who have particular questions or wish to view a copy of the Act are urged to contact the Office of the Registrar or the Dean’s Office. Students can arrange to review their records by making an appointment with the Registrar located on the first floor of the Hugh Gloster Building, adjacent to the Office of Admissions and Student Affairs.

Internal MSM Contacts for General Consumer and Other Complaints       

Academic Affairs

Dr. Sandra Harris-Hooker
Executive Vice Dean for Academic Affairs

Educational Affairs

Dr. Martha Elks
Senior Associate Dean, Educational Affairs

Clinical Affairs

Dr. Michelle Nichols
Assistant Dean, Clinical Affairs


Alecia M. Bell, JD, MPH
Interim Privacy Officer and Research Integrity Officer

Family Educational Rights and Privacy Act (FERPA)

Angela Freeman
MSM Registrar

Title IX

Marla Thompson, MPA
Title IX Coordinator
(404) 752-1871

Facilities and Management

Dr. John Case

Please see the student handbook for more extensive information on these and other areas.

External Contacts for Consumer Complaints                                  

If an issue cannot be resolved internally with MSM, students may file a formal complaint with the following accrediting entities:

Federal regulations also require MSM to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. The following links fulfill this obligation:

Because MSM is eager to listen to its students and assist them in resolving any issues they may have with the school, MSM encourages students to inform the school of their complaints first before contacting one of these agencies.